1. What Personal Data We Collect
When you use Arion Game, we collect the following types of personal data depending on the nature of your interaction with our platform:
| Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, government-issued ID number |
Account registration and age verification |
| Contact Data |
Email address, mobile number |
Account communication, verification codes |
| Financial Data |
GCash number, bank account details, transaction history |
Processing deposits and withdrawals in PHP (₱) |
| Technical Data |
IP address, browser type, device model, OS |
Security monitoring, fraud prevention |
| Usage Data |
Pages visited, games played, session duration |
Platform improvement, personalisation |
| Location Data |
Approximate location based on IP address |
Jurisdictional compliance checks |
We do not collect sensitive personal data such as biometric data, religious beliefs, or racial information. The only exception is in cases where legal regulations require us to verify your identity more thoroughly — for example, during enhanced due diligence checks required by anti-money laundering laws.
2. How We Collect Your Data
Arion Game collects personal data through the following means:
- Direct interactions: When you register, fill in forms, deposit funds, contact support, or participate in promotions.
- Automated technologies: As you browse the platform, we automatically collect technical and usage data through cookies, server logs, and analytics tools.
- Third-party sources: In limited cases, we may receive data from payment processors (such as GCash, Maya, or banks) to verify transaction details, or from identity verification providers during KYC (Know Your Customer) checks.
All data collection practices comply with applicable data protection regulations in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173).
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Whether you're in Cebu SRP or your neighborhood, Arion Game keeps your data protected every time you play.
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3. How We Use Your Personal Data
Arion Game uses your personal data only for legitimate purposes directly related to operating our platform and serving you as a player. Here are the specific ways we use your information:
- Account Management: To create, maintain, and manage your Arion Game account, including processing registration, login verification, and profile updates.
- Payment Processing: To facilitate deposits and withdrawals in Philippine Peso (₱) via your preferred payment method — whether that's GCash, Maya, BPI, BDO, UnionBank, or Visa/Mastercard.
- Identity Verification (KYC): To verify your identity and age as required by law, particularly for accounts that meet specific deposit or withdrawal thresholds.
- Fraud Prevention and Security: To monitor for suspicious activity, prevent unauthorised access, detect cheating or multi-accounting, and protect the integrity of the platform.
- Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support services.
- Platform Improvement: To analyse how players use Arion Game so we can fix bugs, improve game offerings, and enhance the overall experience.
- Promotions and Bonuses: To administer promotions, verify eligibility, and deliver bonus rewards to your account.
- Legal Compliance: To meet our obligations under Philippine law, including anti-money laundering (AML) reporting requirements and regulatory compliance with our gaming licence.
- Marketing Communications: With your consent, to send you updates about new games, promotions, and Arion Game news via email or SMS. You can opt out at any time.
4. When We Share Your Data
Arion Game does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following strictly limited circumstances:
- Payment Providers: We share the minimum necessary financial data with payment processors (GCash, Maya, GrabPay, banks) to complete your transactions.
- Identity Verification Partners: Licensed KYC and AML service providers may receive identity documents to complete regulatory verification processes.
- Game Providers: Third-party game studios integrated into our platform may receive anonymised or pseudonymised session data to ensure fair play.
- Regulatory Authorities: We may disclose data to government bodies and regulators in the Philippines when legally required to do so.
- Legal Proceedings: If required by a valid court order or law enforcement request under Philippine law, we will comply accordingly.
Any third party that receives data from Arion Game is contractually bound to handle it in accordance with applicable data protection laws and only for the purposes stated above.
5. Cookies and Tracking Technologies
Arion Game uses cookies and similar technologies to make the platform work properly and to improve your experience. Here's a breakdown of the types of cookies we use:
- Essential Cookies: Required for the platform to function. These include session management cookies, login authentication tokens, and security cookies. You cannot opt out of these without affecting your ability to use the platform.
- Analytics Cookies: We use privacy-respecting analytics tools to understand how players interact with the platform — which pages they visit, how long they stay, and what features they use. This helps us improve the experience.
- Preference Cookies: These remember your settings, such as language preferences and display options, so you don't have to reset them every visit.
- Marketing Cookies: With your consent, we may use cookies to show you relevant promotions within the Arion Game platform. We do not use these for cross-site advertising.
You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some parts of the platform.
6. How We Protect Your Data
Keeping your personal and financial data safe is one of Arion Game's top priorities. We implement a multi-layered security approach that includes:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard protocols.
- Secure Data Storage: Personal data is stored on secure servers with restricted access. Only authorised personnel can access sensitive player information.
- Two-Factor Authentication (2FA): We encourage all players to enable 2FA on their accounts for an additional layer of protection.
- Regular Security Audits: Our systems undergo periodic security testing to identify and address potential vulnerabilities before they can be exploited.
- Staff Training: All Arion Game team members who handle player data are trained on data protection best practices and confidentiality obligations.
Despite these measures, no digital platform can guarantee 100% security. We ask that you also do your part — use a strong, unique password and never share your login credentials with anyone.
7. Data Retention
Arion Game retains your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business purposes. Specific retention periods include:
- Account Data: Retained for the duration of your account and for up to 5 years after account closure, as required by anti-money laundering regulations in the Philippines.
- Transaction Records: Financial records are retained for a minimum of 5 years from the date of the transaction to comply with regulatory requirements.
- Support Communications: Records of customer support interactions are retained for up to 2 years.
- Analytics Data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes.
When data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it.
8. Your Data Rights
Under the Philippines' Data Privacy Act of 2012 and Arion Game's commitment to fair treatment of players, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you at any time.
- Right to Correction: If any of your personal data is inaccurate or outdated, you can ask us to correct it.
- Right to Erasure: You can request that we delete your personal data, subject to any legal retention obligations. Note that deletion of your data will require us to close your account.
- Right to Object: You can object to the processing of your data for marketing purposes at any time. To opt out of marketing emails or SMS, simply contact support or use the unsubscribe link in our emails.
- Right to Data Portability: You can request a structured, machine-readable copy of your personal data that you've provided to us.
- Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact our Data Protection Officer at support@ariongame.app. We will respond to verified requests within 30 days.
9. Protection of Minors
Arion Game's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that a minor has registered an account, we will immediately suspend the account, forfeit any balance, and delete all associated personal data.
Parents and guardians who believe a minor may have used Arion Game's platform should contact us immediately at support@ariongame.app so we can investigate and take appropriate action. We also encourage the use of parental control software to prevent underage access to gambling platforms.
10. Changes to This Privacy Policy
Arion Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We recommend reviewing this policy periodically to stay informed about how Arion Game protects your privacy.
